PROFESSIONAL, COST EFFECTIVE CALL RECORDING SOLUTIONS FROM BIRMINGHAM TELECOM

Birmingham Telecommunications Limited specialise in the installation of Professional Telephone Call recording Systems which now start from £50 + VAT Per Month.

Our ProVoice range of Digital Voice Recorders give your business all of the benefits of professional, centralised call recording which is readily available and affordable to ALL small and medium businesses.

The ProVoice system connects directly into your telephone lines and records EVERY call that comes in or goes out of your business. This information is then readily available in the ProVoice Software for you to analyse if needed.

Benefits of ProVoice Call Recording :-

  • Resolution of Disputes
  • Train & Coach your staff
  • Monitoring customer service levels
  • Enforce telephone standards
  • Compliance with regulatory bodies
  • Verification of verbal oders/instructions
  • Clarification of quantities/specifications
  • Reduction in non-work related work activity

With our Call Recording System you can :-

  • Refer back to telephone conversations as quickly as you do with emails
  • Present a professional telephone image as you do with marketing literature
  • Email important conference calls to all parties rather than take down and distribute minutes
  • Send exact recordings to colleagues when working on the same case/project to avoid confusion
  • Phone Book facility so you can see who called/who you called at any time.
  • Backup via DVD / USB Stick if required for a permanent archive of your telephone call data.
  • Works on Analogue, ISDN 2e or ISDN 30e telephone lines.
  • Perfect Call quality, installed in over 5000 offices nationwide.

Provoice is a very scalable and flexible Windows-based voice recorder, live monitoring and archiving system. Besides being fully prepared for all your current and future needs, it also offers you superior voice recording quality and huge recording capacity, it is the most cost effective voice recording solution available on the market today.

You will have a large choice of system configurations, ranging from just a low-cost 2-line mini tower system, up to the recording and monitoring facility of 256 lines per industrial 19" Rack Mount ProVoice system. There is no limit to the number of ProVoice systems and telephone lines which can be used per site, since they can all be linked and accessed through your Local Area Network.

Both system user and system administrator will enjoy the user friendly operation and configuration of the ProVoice system. LAN or WAN based searching, playback and monitoring facilities are made available to authorised personnel. In a blink you will find what you are looking for!

  • Call Center recording, logging and monitoring
  • Quality and service assurance
  • Verbal transaction recording
  • Financial and stock dealing
  • Telephone order applications
  • Analogue or digital (BRI/PRI-ISDN) multi-channel voice recording and logging
  • From 2 up to 64 ports per system
  • Unlimited multi-system expansion
  • Superior voice recording quality
  • Storage at 64, 36, 25, 18, 13 and 9 kbits/s
  • Encrypted and access secured voice file storage and playback
  • Fully configurable recording parameters
  • Automatic labeling of time, date, call duration, dialed and identified telephone numbers
  • Built in phone book with import facility for your relational database
  • Local and/or LAN/WAN call playback and monitoring
  • Advanced user, application and security / access management
  • Automatic multiple hard disk content and capacity management
  • Extensive search, filter and storage marking capabilities
  • Call archiving option for warehousing, archive management & retrieval
  • ProVoice API for customised client tools development

ProVoice for Financial Institutions

Financial institutions conduct a substantial proportion of their business over the telephone and increasingly rely upon the ability to record, store and retrieve voice data transactions in timely, reliable and efficient manner.

The frenzied pace of trading in today's gloabal markets for banks, brokers, traders, insurance companies and other financial enterprises, means that customer service, order accuracy and regulatory compliance are more crucial than ever. The smallest communications lapse can cause major problems unless detected and corrected.

To stay on top, you need a reliable voice recording system that is user-oriented, technologically advanced and geared to meet strict regulatory requirements.

ProVoice offers trading floor record, replay and analysis solutions that captures all telephone activity, to give you confidence in:

  • Dispute resolution
  • Risk management
  • Compliance with legislation
  • Internal auditing
  • Re-confirmation of major orders
  • Transaction verification
  • Protection against liability posed by lost or misinterpreted voice communications
  • Compliance with legal regulations
  • Dispute resolution in the event of client complaints
  • Selective deletion by port, extension number, CLI or DDI
  • Real time call flagging
  • Extensive alarm features for fault tolerance using sound and email
  • Extension capture via PABX SMDR integration

ProVoice for the Healthcare Sector

All aspects of the Healthcare sector, from hospitals to medical centers, rely on providing accurate information to callers.

Many Healthcare centers are replacing their older generation reel-to-reel call recorders with digital solutions that are more reliable, more accurate, faster and easier to use. Oak Telecom designed their solution to be user friendly. Unlike reel-to-reel recorders that require a number of steps in order to retrieve a record, ProVoice retrieves records in seconds. Built around the familiar Microsoft NT/2000, if you can use the Internet, you can use ProVoice.

Callers can sometimes be distressed and what they say isn't necessarily what they mean to say. This sets the foundations for inaccuracies that can often result in litigation. In emergency situations, fast and accurate retrieval of information can be the difference between life and death. Voice Recording narrows the margin for error by giving the call handler the peace of mind that each conversation can be easily retrieved and replayed at any time.

After a situation has been handled, there are sometimes questions regarding the sequence of events, the procedural actions taken, or the timeframe between the initial call and the response. For this reason, voice recording in the Healthcare sector has become an imperative.

  • Protection against liability and incident investigation
  • Auditing purposes
  • Regulatory concerns
  • Employee training (playback of key situations and call handling scenarios)
  • Performance monitoring

As authorised Oak Resellers, Birmingham Telecom have the experience to provide your business with a highly effective call recording solution. The call recording solution you need is dependant upon what equipment you have installed in your offices. Further information on Oak ProVoice Call Recording can be obtained by calling Birmingham Telecom on 0121 747 2524 or by emailing info@birminghamtelecom.co.uk for more information.

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