Migrate to our UC Cloud Voice Hosted Telephone System
Birmingham Telecom have been installing cloud hosted telephone systems since 2009 and we have seen the number of customers migrating grow from a small trickle of early adopters, to an increasingly high number of businesses looking for both improved flexibility and cost savings.
We have an excellent team of technical staff who ensure the deployment and migration to our UC Cloud telephone system is impeccable. The knowledge and experience we have developed to provide trouble free installations, reliability and professional support is absolutely essential.
- Fixed Cost Per User / Per Month
- Easy to use, flexible and scalable
- Cost Effective when compared to an onsite PBX
- Extremely Reliable & Feature Rich
- No Maintenance Costs
From your Desk
Make calls from the convenience of your desk with a full range of high-quality, feature-rich Yealink IP phones to choose from.
From your computer
Use your PC or Mac to make phone calls, send messages, manage voicemails, access your company directory, and more.
From your mobile device
Take your office with you on your iOS or Android device with phone calls, video, voicemail, texting, corporate directory and more.
Customers looking for a professional call recording solution need look no further than the UC Cloud hosted telephone system.
Your system can be configured with industry leading call recording which seamlessly integrates with your hosted telephone system and offers effortless search and playback functionality.
- Comprehensive feature-rich solution
- Easy to use, flexible and scalable
- Secure & Compliant
- Quality Monitoring
- Essential reporting included
- Multi site recording
Call reporting for UC Cloud adds extensive functionality to your hosted telephone System including graphical dashboards, wallboards, report scheduling, detailed analytics and incoming call analysis on hunt groups and call queues.
Hosted call logging and hosted call reporting is ideal to provide businesses with real-time analytics any time, anywhere with a number of benefits.
- Identify trends in performance.
- Report on performance for senior management
- Reduce manpower costs by minimising wastage
- Manage workflow; design shift patterns based on volume, duration & SLAs
- Effective benchmarking and performance monitoring
UC Cloud is packed with features to meet the demands of your business all within a fixed monthly fee per user. Additional functionality such as call recording, advanced call reporting and video conferencing can be added for a small monthly fee.
We work with some of the worlds leading handset manufacturers including Cisco, Yealink and Polycom to provide a range of fully compatible telephones together with desktop and mobile clients to enable your team to make and take calls wherever they are.
UC Cloud comes with an easy to use web interface providing feature control and valuable user information so that as an administrator, you can quickly configure the system according to your changing requirements, while your employees can manage calls easily and effectively with no fuss.
Professional phone service using VoIP technology
Free call conferencing with UC Cloud Voice
Seamless communications when something goes wrong
Call Centre Functionality
Deploy full inbound and outbound contact centres
Access a database of of your contacts with click to call
Busy lamp field
Remotely check if colleagues are available
A professional SIP based mobile application
Plug & Play
No set up required by you to start using phones
Direct your landline to mobile when out of office
Log in via the UC Cloud Portal for full account management control
International dial plans
Make your telephone calls with local call prefixes assigned
Secure your calls with TLS encryption
Voicemail to email for landline and mobile
Store your calls for training or compliance purposes
Easy Number Porting
Keep your phone numbers when you switch
An internet connection is all your handsets need to function
An efficient call holding system for your team
Music on hold
Play custom audio files for callers on hold
Get a local number in over 40 countries worldwide
Fax to Email
Send and receive faxes using your existing email
Bespoke call routing solutions for your business
Access real time wall boards providing live call statistics
Call flow designer
Dynamically change your call routing when needed
Multi site deployment
You can operate multiple offices via one account