Offering businesses an honest and ethical approach to telecoms
Tailored business telephone services delivered with a personal touch from the experts.
We are loved and trusted by over 23,200 UK businesses
World class UK based support and account management
We are experts in in VoIP and cloud telephony solutions
A one bill solution for all of your telecom related services
We are Birmingham Telecom
Established in 2006, Birmingham Telecom are a midlands based, award winning business telecoms supplier with service and support at the heart of everything we do.
By providing a complete range of tailored telecoms solutions, we offer a full unified communications packages that are built to enable your business to do more. Our services include IP telephony, internet connectivity, business mobile and everything else in between and we bring these services together to save you time and money to improve the way you communicate.
We currently work with over 23,200 businesses of all sizes across the UK and partner directly with some of the leading names in our industry including Openreach, Vodafone, Gamma, Entanet, City Fibre plus many others. Our genuine, approachable and proactive service reflects in a positive customer service score exceeding 99%.
Delivering outstanding customer service is at the core of everything we do. This service starts at the initial enquiry, continues during implementation and throughout the entire relationship.
By being dynamic, our customers benefit from the most cost-effective telecoms and IT packages that scale with their businesses. Every customer receives a dedicated account manager and named support contacts who work hard to ensure each customer is getting the best experience.
Over 23,300 UK customers
Our exceptional service means we have supplied telephone services, equipment and solutions to thousands of UK businesses.
Proven to save you money
Our wholesale buying power means we can guarantee the best possible pricing across a broad range of telephone services.
In house support team
Our tech support and order processing is conducted in house so you always get to deal with the same people day in, day out.
Genuine telecoms experts
We are experts in our field, carrying a 99.2% customer retention rate and priding ourselves on offering the best service at all times.
Exceptional Service
Delivering outstanding customer service is at the core of everything we do. This service starts at the initial enquiry, continues during implementation and extends throughout the whole time a customer works with us.
Our genuine, approachable and proactive service reflects in a positive customer service score exceeding 99%. We listen to our customers and tailor our services to exceed business objectives not only now, but in the future too.
By being dynamic, our customers benefit from the most cost-effective telecoms and IT packages that scale with their businesses. Every customer receives a dedicated account manager and named support contacts who work hard to ensure each customer is getting the best experience.
Strong reputation
Our goal has always been to build trusted and long term relationships with every customer that entrusts us. Part of our ethos is to always put our customers first and provide a dedicated and personalised service.
Because of this strategy, we have one of the highest customer retention rates in the telecoms industry and a strong reputation for providing excellent service alongside innovative, resilient and cost effective telecoms solutions.
We are proud to be a trusted provider to businesses of all sizes, from a multitude of sectors ranging from SOHO and SMEs to national organisations like River Island, the NHS and Barnardos. We’ve also been recognised regionally by the Chamber of Commerce for our dedication to customer service.
Connectivity Services
Super Fast Fibre
Super fast fibre to the cabinet (FTTC) delivered to your building with 10 working days.
Ultra Fast Fibre
Ultra fast Fibre to the Premises (FTTP) services delivered from your cabinet or on demand.
Leased Lines
Uncontended, high speed and highly reliable fibre connectivity directly to your building.
Gigabit Voucher
Get up to £2,500 of funding towards an Ethernet Leased Line or a full Fibre to the Premises product.
Business Telephone Systems
SIP Trunking
Upgrade to SIP and benefit from savings of 50% against ISDN – includes FREE UK calls.
Cloud Hosted
Cloud hosted phone systems with no onsite equipment with FREE IP handsets and FREE UK calls.
On Premise
IP business telephone systems that are installed at your premises using fibre connectivity and a SIP trunk.
Managed IP
Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.
Business Mobile Solutions
Mobile Plans
Discover the best network, airtime plan and smartphone solution to make your mobile working faster, smarter and more cost effective.
Tariff Reviews
Review your existing business mobile costs. Ensure you are getting the best deal and check whether you are overspending.
Mobile Voice & Data
Find the best mobile deal at a cost that fits your budget. Network-level discounts with flexible terms to find you the ideal solution.
Sim Only Mobile
Discover our low cost sim only mobile plans and utilise bolt-ons and favourable contract terms to get the best overall deal.
Line Rental Services
SIP Trunking
Upgrade to SIP and benefit from savings of 50% and free UK National & Mobile Calls.
Business Line Rental
View our range of business line rental services that will save you money and improve service levels.
Call Packages
Competitive call packages that enable your business to do more, for less than you currently pay.
ISDN Switch Off
Save money and prepare for the upgrade to IP technology by 2025 with Birmingham Telecom.
Software Solutions
Call Management
Manage, analyse and understand customer interactions. and improve customer service levels.
Call Recording
Record your incoming and outbound calls, report on users, groups and much more.
PC Integration
Get the most out of your telephone system by linking it with your computer network.
Music on Hold
Improve the on-hold experience your customers hear day-to-day with our on hold solutions.
Professional Services
Maintenance
Professional telephone system maintenance covering a wide range of systems across multiple brands.
Data Cabling
Structured data cabling installation, planning and testing from our experienced data engineers.
Partner Program
Join our partner program and earn a strong residual income for each client you refer to us.
Headset Store
Our online store provides the UK’s largest business headset choice covering all telephone models.
Our customers
Our customers come from all walks of life. The majority of our clients fall under the SME sector whilst we also provide services and support to enterprise businesses along with public sector clients. We feel that we are well equipped to look after businesses of all sizes so if you need help, advice or pricing for any of our services, please do get in touch with us on 0121 716 8888 .
