Your phone system is at the heart of your business, making sure calls are handled in the right way, and connecting the right people, whether they’re in or out of the office.  That’s why more businesses are looking for ways to make their phone system work harder for them and in UC Cloud we believe we have found the answer.

Cloud technology is becoming ever more popular because it offers you so much more flexibility.  UC Cloud is a hosted phone system that makes it easier to manage your communications and control costs. It allows you to choose the right features to suit your type of business, ensuring everyone in your company always has the calling features they need.   UC Cloud is a cost effective, scalable telephone system that can grow alongside your business and is backed up with the peace of mind that comes from working with Birmingham Telecom.

UC CloudPer Month£10

  • Free Yealink T46G Colour Handset
  • Lifetime Technical Support
  • Free Voicemail & Auto Attendant
  • Free Installation & Connection
  • Easy to Expand & Upgrade

UC Cloud ProfessionalPer Month£20

  • Free Yealink T46G Colour Handset
  • 5,000 UK National & Mobile Minutes
  • Call Recording Suite
  • Call Statistics and Reporting Suite
  • Lifetime Technical Support
  • Free Voicemail & Auto Attendant
  • Free Installation & Connection
  • Easy to Expand & Upgrade

Birmingham Telecom have been installing cloud hosted telephone systems since 2009 and we have seen the number of customers migrating grow from a small trickle of early adopters, to an increasingly high number of businesses looking for both improved flexibility and cost savings.

We have an excellent team of technical staff who ensure the deployment and migration to our UC Cloud telephone system is impeccable. The knowledge and experience we have developed to provide trouble free installations, reliability and professional support is absolutely essential.

  • Fixed Cost Per User / Per Month
  • Easy to use, flexible and scalable
  • Cost Effective when compared to an onsite PBX
  • Extremely Reliable & Feature Rich
  • No Maintenance Costs

Communicate Smarter with a Hosted Telephone System

Everyone using our Hosted Telephone Systems can be more productive with a continuous communications service that goes with them everywhere including from a desk phone, laptop tor a smartphone or tablet. Best of all, the Desktop, PC and Mobile apps are included free with every system.

From your Desk

Make calls from the convenience of your desk with a full range of high-quality, feature-rich Yealink IP phones to choose from.

From your computer

Use your PC or Mac to make phone calls, send messages, manage voicemails, access your company directory, and more.

From your mobile device

Take your office with you on your iOS or Android device with phone calls, video, voicemail, texting, corporate directory and more.

Customers looking for a professional call recording solution need look no further than the UC Cloud hosted telephone system.

Your system can be configured with industry leading call recording which seamlessly integrates with your hosted telephone system and offers effortless search and playback functionality.

  • Comprehensive feature-rich solution
  • Easy to use, flexible and scalable
  • Secure & Compliant
  • Quality Monitoring
  • Essential reporting included
  • Multi site recording
business phone systems

Call reporting for UC Cloud adds extensive functionality to your hosted telephone System including graphical dashboards, wallboards, report scheduling, detailed analytics and incoming call analysis on hunt groups and call queues.

Hosted call logging and hosted call reporting is ideal to provide businesses with real-time analytics any time, anywhere with a number of benefits.

  • Identify trends in performance.
  • Report on performance for senior management
  • Reduce manpower costs by minimising wastage
  • Manage workflow; design shift patterns based on volume, duration & SLAs
  • Effective benchmarking and performance monitoring

UC Cloud is packed with features to meet the demands of your business all within a fixed monthly fee per user. Additional functionality such as call recording, advanced call reporting and video conferencing can be added for a small monthly fee.

We work with some of the worlds leading handset manufacturers including Cisco, Yealink and Polycom to provide a range of fully compatible telephones together with desktop and mobile clients to enable your team to make and take calls wherever they are.

UC Cloud comes with an easy to use web interface providing feature control and valuable user information so that as an administrator, you can quickly configure the system according to your changing requirements, while your employees can manage calls easily and effectively with no fuss.

Explore the key benefits of upgrading to UC Cloud Voice

UC Cloud Voice is loaded with hundreds of features and we’re committed to providing innovative and professional feature additions to make communication easy for your business.  Take a look



Professional phone service using VoIP technology



Free call conferencing with UC Cloud Voice


Disaster Recovery

Seamless communications when something goes wrong


Call Centre Functionality

Deploy full inbound and outbound contact centres


Telephone Directory

Access a database of of your contacts with click to call


Busy lamp field

Remotely check if colleagues are available


Mobile Softphone

A professional SIP based mobile application


Plug & Play

No set up required by you to start using phones


Follow Me

Direct your landline to mobile when out of office


Account Management

Log in via the UC Cloud Portal for full account management control


International dial plans

Make your telephone calls with local call prefixes assigned


Call Encryption

Secure your calls with TLS encryption


Unified Voicemail

Voicemail to email for landline and mobile


Call Recording

Store your calls for training or compliance purposes


Easy Number Porting

Keep your phone numbers when you switch


Remote Working

An internet connection is all your handsets need to function


Call parking

An efficient call holding system for your team


Music on hold

Play custom audio files for callers on hold


Virtual Numbering

Get a local number in over 40 countries worldwide


Fax to Email

Send and receive faxes using your existing email


Auto Attendant

Bespoke call routing solutions for your business


Wall Boards

Access real time wall boards providing live call statistics


Call flow designer

Dynamically change your call routing when needed


Multi site deployment

You can operate multiple offices via one account

Explore the key benefits of working with Birmingham Telecom

Putting our Customers First

Over 17,000 businesses have trusted Birmingham Telecom to be their business phone system provider.

Our focus on putting the customer first is what sets us above the competition. We go above and beyond what a normal telephone provider would offer.  This is to ensure that you receive the best products, call rates and the best customer experience we can give.

At Birmingham Telecom we are in a great position to help. We’re big enough to support any sized business, yet small enough to still retain our personal service and key family values. Explore our Business Phone Systems today.

Why do Businesses Choose Us?

  • Over 17,000 business customers
  • Proven to save your business money
  • Ensure you get the best solution, first time!
  • An established UK telecom supplier
  • Solutions for businesses of all sizes
  • Genuine experts in what we do
  • Dedicated account management
  • Panasonic Solutions Partner Accredited
  • Own in house engineering team
  • Genuine price match guarantee
  • Business phone systems to suit all companies

I would like to give my deepest gratitude for helping us out. Hope you still continue giving your excellent service. Thank you and more power!

Ho Kam Chuen

We wouldn’t have been able to achieve any of this without everyone’s help and willingness to get us sorted. Would you please pass on our thanks to your team and we look forward to doing continued business with you in the future.

Ruth Woodward

I would like to commend Lee for the excellent customer service and backup he provided in the installation and configuration of the units we bought. The level of service I have received from Birmingham Telecom has been exemplary.

Neil Gibbons
IT | eCommerce | eMarketing Officer / Grasmere Gingerbread

I would like to thank you for an excellent service and product, I was a bit skeptical about Grade A Refurbished Products when I was first introduced to your company, but after you convinved me to look at them I discovered that the product although not new was almost as good as new, I have installed the phones onto our existing Nortel System and with the help of your friendly and informed Technical Support it was easy. I will certainly be referring your company to my business contacts in the future.

Chris Flavelle
Technical Support Engineer / TeleEye

I would like to say a big thank you for all your help and going the extra mile. It seems the company have a great customer service attitude and I would recommend you any time! Thanks again, another satisfied customer.

Julie Goodman-Brown
Finance/Office Manager / 2Degrees Network

Just want to say a huge thanks for repairing my BT phone system. Lee was just excellent. He knew exactly what he was talking about. The way he talked me through the repair was as if he could repair one of these systems blindfolded which is quite handy as my technical ability goes as far as wiring a plug.

Nick Gentleman
Owner / Tontine Hotel

Can you please pass on my total satisfaction for the Yealink Telephones that I received from you. Their condition for Refurbished Phones are pristine. The attention to the final detail makes these phones look brand new! Quality defined.

Mark Cooper
IT Administrator / Edwards Coaches

I’ve just realised we brought our old phone system from you, small world. You won’t believe the hassle I’ve had trying to get these headsets working. I’ve spoken to 5 companies including Plantronics and Mitel and brought all kinds of adapters and nothing worked, I honestly can’t thank you enough for your professional and honest advice!!

Jamie Griffin

I just wanted to report that we now have three very happy ladies in the office! Everything now works perfectly and they are pleased that they will be able to multi task better (Answer the phone, drink tea and eat cake at the same time!)

Mary Owen
Senior Technician / Cleapss

I just wanted to say that the recent support I have received has been amazing as usual. Dan is always brilliant of course.  I just wanted to let you know how appreciative I am.  People are always quick to complain when things go wrong but I believe a company is judged on how they deal with these issues and you get top marks yet again. I know I am probably your most demanding customer… Yes you can say it… Just a big thank you to you all at Birmingham Telecom for the continued support. You are by far the best in your field. Thanks again

Chris Wright
Office Manager / Silven Recruitement

Just wanted to follow up and thank you and Stuart for helping get the new Telephone System Installed.  Stu really took time to train on the new features and revise some older ones.  Good to know that we can count on you and your staff Brian.

Joshua Sutton
Manager / OLR Retail

We have been using Birmingham Telecom for many years and have had nothing but first class service and would recommend Brian, Dan and the rest of the team to anyone. They are knowledgeable in the solutions they offer, are happy to support us in any way we require and have provided us with on demand technical assistance on many occasions. They are prompt at visiting our site when any technical issues arise with the hardware – this has been exceptionally rare i must add. If anything has gone wrong with the hardware we have installed they resolve quickly. We have found their pricing to be competitive all round, whether it is lines and minutes or telecoms equipment to use internally. Overall I am deeply grateful for the personalised service Brian and the team offer and highly recommend Birmingham Telecom. They have certainly made my job a lot easier.

Stuart Hall
Sales & Marketing Director / Intec Micro Systems
Birmingham Telecom

Birmingham Telecom