Whilst we pride ourselves on delivering an exceptional service to our customers, occasionally we may fall short of the high standards we wish to attain. If in any instance you need to make a complaint, we want to make it as painless as possible and therefore simply ask you to email us using our dedicated complaints inbox:


Our Complaint’s Team will respond to your complaint within 24 hours of it being received. A holding letter will be sent through to you and the intention is to resolve your complaint within ten working days of its receipt.

If you’d prefer to put your feedback in writing, please see our address below:

Complaints Team, Birmingham Telecommunications Ltd, Telecom House, Station Road, Coleshill, B46 1HT

Birmingham Telecom are a member of the Ombudsman Services: Communications ADR Scheme. You can click here for contact details and relevant links. You can refer your complaint to the ADR scheme after eight weeks or if you have been issued with a deadlock letter.

Birmingham Telecom

Birmingham Telecom