Enable your business with our powerful desktop integration solution
Link your phone system to your computer network and improve team collaboration and productivity. Call the experts on 0121 716 8888
Need help? Complete our Enquiry Form for a FREE Quotation
Call control, presence, messaging, click to dial and outlook integration
See full call history and a shared address book on your PC
Caller preview, screen popping and integration with CRM systems
Compatible with our on premise and cloud hosted telephone systems
Go Connect CRM
In the modern business world, the importance of integration between a company’s network infrastructure and it’s communication network to ensure a high level of productivity and efficiency is key.
Go Connect is a state of the art desktop based Computer Telephony Integration (CTI) product that has been designed to help you get the most out of your business telephone system by linking it with your computer network in a simple but very effective way.
Play Video
Key Features
Web Page Dialling
Web pages are scanned for telephone numbers and when found, they are turned into hyperlinks to make dialing from your desktop extremely simple.
Clipboard Dialing
Each time you copy a valid telephone number to the clipboard, a windows notification will appear which, when clicked, will dial the number.
Screen Popping
Screen popping allows a CRM contact record associated with an inbound caller's number to be opened simply by clicking an icon shown in the preview window.
Integrated Address Book
The address book provides an easy way to create contacts where users can search for existing contacts or create new ones.
Call History
Call history contains a list of an extension user's recent calls. Users can make calls directly from the call history window.
User Presence
The pressence window allows users to dial to, transfer calls to or see the extension status of their colleagues. Users can set their own status ie. at lunch etc.
Web & Clipboard Dialing
Go Connect CRM supports two separate ways of dialling from web pages.
Web pages can be scanned for valid telephone numbers and, when found, they are turned into hyperlinks to make dialling easy. You can also highlight and copy a telephone number which creates a “click to dial” box which can then be activated using your computer mouse.
- Dial directly through web pages (customer websites etc)
- Dial directly through your CRM application
- Copy a telephone number and use “click to dial”
- Saves time and money when used effectively
One Solution
We provide multiple tools that once you start using, you won’t be able to live without. An integrated address book, desktop dialling, CRM integration and instant messaging make Go Connect one of the most popular software applications used in the UK and will help your business save time and money.
Instantly accessible, it also supports full CRM integration which will allow you pop client records automatically and dial directly from your CRM application.
- Amazing features for an unbeatable price
- Integrated company address book
- Click to dial and clipboard dialling
- Instant messaging between Staff
- View your entire call history
- Shows the status of your staff via pressence
Integrated Address Book
The address book provides an easy way to create and share contacts with colleagues. Users can search for existing contacts or create new ones easily while on the telephone. The address book is extended to include CRM contacts when integration is used.
- Comprehensive company-wide address book
- Search for contacts quickly from your PC desktop
- Add contacts easily whilst on the phone to them
- Identify contacts easily when a call is received
- Any contacts stored can be seen by all users
Full Call History
The call history window contains a list of an extension user’s recent calls. By default, the most recent 50 calls are displayed but this can be expanded.
Users can page through the call history to see earlier calls to find lost calls easily and efficiently without asking the system administrator for help. Users can also make calls directly from the call history window for ease.
- View lost calls by number, name date, time or duration
- Filter calls by call direction, type, time or duration
- Call contacts back directly from the call history screen
- Never lose an important call again
- Check whether you have important but unanswered calls
Internal Messaging
Go Connect makes it easy to send messages to your colleagues. It’s even possible to have multiple chats with one conversation per window or to include multiple users and or extensions in the same conversation. Messages are threaded, meaning previous messages in the conversation are displayed. It is also possible to send and open hyperlinks (web page links).
- Chat with other telephone system Users
- Search previous chats with the built-in search function
- Supports group messaging for multiple recipients
- Faster than using email for chats with multiple colleagues
- Saves time and money
Why should we Upgrade?
Caller Preview
Displays the caller's name in the Preview or Phone window when a match against it is found in the CRM Application.
Contact Popping
Click the CRM application icon in the phone or preview window and the caller's contact record is opened directly.
Search for a Contact
Concurrently searches the CRM Application and enables Contact Popping or Click to Dial from the results.
Activity Logging
Manually or automatically creates an activity record of a call received within the CRM Application for speedy data entry.
Click to Dial
Makes it possible to dial directly from the CRM Application. The exact method varies between business applications.
Tapi & SDK
Allows bespoke integration to be completed via TAPI or via an SDK API. The method will depend on the type of application you wish to use.
Office | Office + | Connect CRM | |
|---|---|---|---|
 | from £2.00 per user / per month | from £3.00 per user / per month | from £4.00 per user / per month |
Desktop Call Control |  | | |
Employee Presence | | | |
Caller Preview | | | |
Instant Messaging | | | |
Clipboard Dialing | | | |
Web Page Click to Dial | | | |
Outlook Integration | | | |
Integrated Address Book | | | |
Enhanced Call History |  | | |
Screen popping | | | |
Full CRM Integration | | | |
Fully Compatible with our solutions
Upgrade to SIP and benefit from savings of 50% against ISDN – includes FREE UK calls.
Cloud Hosted
Cloud hosted phone systems with no onsite equipment with FREE IP handsets and FREE UK calls.
On Premise
IP business telephone systems that are installed at your premises using fibre connectivity and a SIP trunk.
Managed IP
Fully managed phone systems that can be deployed either on-premise or in the cloud for redundancy.
