Hosted Call Recording, Playback, Evaluation and Storage
Get a no obligation quotation for hosted call recording software by calling 0121 716 8888
Hosted Call Recording Services
Hosted Call Recording is a cloud-based solution that automatically records and stores calls to and from your business. Hosted call recording can be used to demonstrate compliance, resolve disputes, coach employees and much more.
Our hosted call recording solution is quick and easy to install and can be activated without the need for any onsite engineering or additional hardware. Unlike other providers, we offer transparent pricing so you always know what you will pay.
Recordings are easily accessed via our online portal and the intuitive interface makes it easy to filter, open and download calls for use. You can listen from any device, anywhere, and you can even stream audio files instead of downloading them to save data.
All calls are and securely stored in our highly-secure data centre and files are only retrievable by employees from your business with designated permissions.
Access Calls Anywhere, On Any Device
Listen to recorded calls from any device, anywhere.
Review calls from anywhere using our online portal. Simply log in using an active internet connection and get full access to all call history and audio files. You can download files to your device or even stream them to help preserve your mobile data.
Our user-friendly online portal makes navigation a breeze. Apply a range of filters to quickly and easily access the information you need. Calls are searchable by business group, date, phone number or extension, call type, and whether or not the call was answered.
Our call recording software is stored entirely in the cloud so you don’t need to keep any hardware on-site. The solution is set up, activated and maintained remotely, saving you money on expensive engineer callouts and maintenance.
Recordings are securely held in an encrypted format and can be used for regulatory compliance.
Resolve Disputes Quickly
Resolve “who said what” disputes quickly and easily to protect your business and staff.
Provide Staff With Feedback and Training
Train staff on call handling techniques and customer interactions to improve performance.
Protect Your Employees Well-Being
Use recordings to investigate abusive calls and protect your employees at work.